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Working as the solution consultant and project manager in call center system buildup:1. Providing professional consultant on total solution of new shoes 2010 Genesys CTI /IVR,AVAYA/Alcatel/CISCO PBX ,CRM etc, especially in financial industry; solution on management of Telemarketing system; WorkForceManager system; Nuance TTS new wedding dresses and ASR application solution; IPCC solution;2. Co-working with the account sales to sell business to new client and keep good relationship with the client and the vendor;3. Working as the “contact window” during the project, organizing and delivering services with the tech-support engineer to close the deal.Reference site:Bank of COMM WFM & Telemarketing 500 seats;CPIC 120 seats;PDB Credit Card Center 230seats;UMS Shanghai/Wuhan 200seats.
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